How-To: Submit a Service Desk Ticket

Owned by Jeff Ussing
Last updated: 07 Oct 2021
1 min read

Submit a Ticket

  1. Navigate to: https://securedatacommons.atlassian.net/servicedesk/customer/portals

  2. Choose following as needed

    1. General-Report a Bug - e.g. files missing  

    2. General- General Tech Support - install software request

    3. Data providers - New Access request for Data providers

    4. Researchers - New access request for researchers

  3. Fill in the fields and hit send - Note :- you can choose the severity of your request by choosing a Priority Level - Medium, high, low

  4. You have Successfully submitted a ticket on Jira Service desk , see screenshot below for confirmation window