How-To: Sign up USDOT-SDC Jira Service Desk
Below instructions will help you send instant tickets to the SDC Jira Service Desk team.
Sign up
Enter https://securedatacommons.atlassian.net/servicedesk/customer/user/login on new browser window
Enter your email as shown in screenshot below and click on “Next”
You will now be prompted to create a password. Click on “Sign up with password”
Click the link in the email to finish signing up. Note: email will be from Help center jira@securedatacommons.atlassian.net
Click on “Sign Up” from your email as shown below in the figure
Fill out the Fields and click on Sign up
You will be directed to the “Welcome Page”
Note
For creating tickets related to Databricks please click Databricks ribbon, you will see all below options. https://securedatacommons.atlassian.net/servicedesk/customer/portal/2/group/17
For SDC related tickets please click on the “ Secure Data Common+” ribbon - https://securedatacommons.atlassian.net/servicedesk/customer/portal/2/group/7
You will see all the following options as shown in the scree shot below once you click on the “ Secure Data Common+”
Please Note - Use the below option as described below
Ticket Type | Description |
|---|---|
SDC+ General Tech Support | Generic assistance needed e.g. Password Reset |
SDC+ New Research Team | Form to be filled out only by the Fed Lead who owns the Project |
SDC+ New Research Team Member | To be filled by each team member separately that needs access to the SDC environment |